As Line Manager for RobCo’s Field Solutions Engineers and Technicians, you will play a pivotal role in scaling and professionalizing our customer delivery operation. Your team delivers and supports some of the most advanced modular robotics solutions. Your mission: build and maintain a high-performing, reliable, and motivated field organization that sets the industry benchmark for quality, customer orientation, and operational excellence.

RobCo is pursuing a clear vision: to become Europe’s leading provider of automation solutions for small and medium-sized businesses (SMBs). Backed by over €50 million in funding from renowned VCs such as Sequoia Capital and Lightspeed, as well as prominent business angels like Daniel Dines and Torsten Reil, we are perfectly positioned to achieve this goal.

You will lead, coach, and develop a diverse team of engineers and technicians, from recent graduates to seasoned experts, ensuring they consistently deliver value to our customers and embody the best of RobCo’s culture. You’ll bring structure where it’s missing, raise the bar on process and communication, and create the conditions for the team to grow.

You will be the first line leader, operational problem-solver, and force multiplier in our fast-growing organization, trusted by both your team and company leadership.

Your Responsibilities

Team Leadership & Development

• Directly lead, coach, and develop a team of Field Solutions Engineers and Technicians responsible for the deployment and integration of RobCo’s robotic automation systems.
  
  

• Foster a culture of accountability, openness, and high performance; set clear expectations, provide regular feedback, and support individual growth.
  
  

• Identify and mentor future team leads as the organization scales.
  
  

Operational Excellence

• Ensure your team delivers consistent, high-quality customer outcomes: on time, every time.
  
  

• Team resource planning, project assignments, and deployment scheduling in collaboration with Technical Program Managers.
  
  

• Drive continuous improvement in all aspects of field execution: safety, process, documentation, and customer communication.
  
  

• Proactively identify and resolve bottlenecks, recurring field issues, or skills gaps.
  
  

Customer Focus

• Act as an escalation point for deployment issues and complex customer situations, balancing commercial, technical, and relationship needs.
  
  

• Ensure the field team communicates effectively with customers, translating technical complexity into practical action and building trust.
  
  

• Champion a customer-first mindset while holding the team to robust technical and process standards.
  
  

Collaboration & Process Building

• Work closely with Product Engineering, Customer Value Engineering and Sales to close feedback loops between the field and the rest of RobCo.
  
  

• Standardize and continuously improve team routines: onboarding, training, documentation, and field support tools.
  
  

• Contribute to the development and refinement of processes and best practices as we scale across new regions and products.