At RobCo, we develop AI-powered robotic systems that make industrial processes more autonomous, efficient, and scalable. Our Autonomous Manufacturing Platform combines modular industrial hardware with physical AI, enabling rapid deployment and continuous optimisation in real-world production environments.

With offices in Munich, San Francisco and Austin, and the support of leading investors such as Lightspeed, Lingotto Innovation und Sequoia, we are working to redefine industrial automation.

To further expand our team, we are looking for you as Head of Customer Solutions for the US (m/f/d) with the following mission:

Your build a high-performing, customer-centric, and operationally excellent team that brings RobCo’s technology to life reliably, professionally, and at scale. You’ll hire and develop a team of Solutions Engineers, Field Technicians and Technical Program Managers, set a high bar for execution, and establish the processes, routines, and culture that will define our customer experience in the US.

You love technology, take ownership naturally, and are motivated by seeing real products come alive with customers. You have the leadership maturity to inspire a team, the operational discipline to deliver consistently, and an entrepreneurial mindset that thrives in environments where structure needs to be created and shaped thoughtfully.

You will be the operational force multiplier for RobCo in the US, trusted by customers, relied upon by your team, and seen as a key partner by our global engineering, product, and sales organizations.

Your Responsibilities:

Team Leadership & Development

• Directly lead, coach, and develop a team of Field Solutions Engineers, Technicians and Technical Program Managers, responsible for the deployment and integration of RobCo’s robotic automation systems.
• Foster a culture of accountability, openness, and high performance; set clear expectations, provide regular feedback, and support individual growth.
• Identify and mentor future team leads as the organization scales.

Operational Excellence

• Ensure your team delivers consistent, high-quality customer outcomes: on time, every time.
• Team resource planning, project assignments, and deployment scheduling in collaboration with Technical Program Managers.
• Drive continuous improvement in all aspects of field execution: safety, process, documentation, and customer communication.
• Proactively identify and resolve bottlenecks, recurring field issues, or skills gaps.

Customer Focus

• Act as an escalation point for deployment issues and complex customer situations, balancing commercial, technical, and relationship needs.
• Ensure the field team communicates effectively with customers, translating technical complexity into practical action and building trust.
• Champion a customer-first mindset while holding the team to robust technical and process standards.

Collaboration & Process Building

• Work closely with Product Engineering, Customer Value Engineering and Sales to close feedback loops between the field and the rest of RobCo globally.
• Standardize and continuously improve team routines: onboarding, training, documentation, and field support tools.
• Contribute to the development and refinement of processes and best practices as we scale across new regions and products.